Beginner lawyer patient and considerate

Nine years ago my daughter was allocated a lawyer through legal aid. My daughter was under a great deal of distress because she was locked out of her home she shared, by partner. He blocked her from accessing her 18 month old sickly son who she had cared for day & night all his life. She has a minor mental illness which only comes up under such extreme changes. The lawyer was completely unsympathetic with her situation and even shouted at my daughter aggressively. ( I was present as support). I am pleased to say that a ” beginner ” lawyer was far more patient and considerate in separate meeting she had with my daughter.